Refunds & Returns Policy

30-Day Return Policy

You may return any eligible item for an exchange or a refund within 30 calendar days of the date your order was delivered. To qualify for an exchange or a refund, the item must:

• Be unused, unworn, and unwashed (other than trying on for size).
• Be in the same condition in which it was received.
• Include all original tags, packaging, and accessories.
• Be accompanied by proof of purchase (order number or receipt).

We reserve the right to refuse returns or refunds that do not comply with this policy or where returned items show signs of use, damage, alteration, or are missing original packaging or accessories.

Exchanges

If you would prefer a different size, color, or product, we are happy to exchange eligible items, subject to stock availability. If the requested replacement is unavailable, you may choose an alternative product or receive a refund.

Replacement items are shipped at no additional charge. Customers, however, are responsible for the cost of returning the original item unless the return is due to our error or a defective product.

Refunds

If you want a refund on part or all of your order, please contact our Customer Support team at contact@theduranshop.com for instructions.

Once we have received your communication, we will notify you whether your refund has been approved and:

• Refunds will be issued to the original payment method for the amount actually paid after any discounts or promotional codes have been applied.
• Any customs duties, import taxes, or other fees paid to local authorities are non-refundable.
• Processing typically takes 5-10 business days after the return has been received and approved.
• Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

Original shipping charges are non-refundable unless the return is the result of our error or a defective or incorrect item.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support team at contact@theduranshop.com within 10 calendar days of delivery.

Please specify your order number and a description of the issue and provide clear photographs of:

• The damaged or incorrect item.
• The packaging.
• The shipping label (where possible).

We will review your claim promptly and provide instructions for returning the item if necessary.

Where the claim is approved, we will replace the item or issue a full refund, including any applicable shipping costs.

Do not dispose of damaged items or packaging until your claim has been reviewed.

Items That Cannot Be Returned Unless faulty or incorrectly supplied.

The following items cannot be returned:

• Gift cards.
• Digital products or downloadable content.
• Personalized or custom-made products.
• Clearance or final sale items (where marked as non-returnable).
• Products returned in used, damaged, washed, altered, or incomplete condition.

Return Shipping Costs

Unless the item is defective, damaged, or supplied incorrectly, customers are responsible for the cost of returning items unless the return is due to our error or a defective product.

We recommend using a tracked shipping service.

The Duran Shop is not responsible for returns lost or damaged in transit.

Return Addresses

Please return your order to the warehouse from which it was originally shipped.

For Orders Shipped from the USA Warehouse

For Orders Shipped from the European Warehouse

Not sure from where your items were shipped? Contact our Customer Support team at contact@theduran.com for assistance.

Please include:

• Your name
• Order number
• Return address
• Email address
• Whether you are requesting a refund or exchange.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, please contact our Customer Support team at contact@theduranshop.com.

We aim to respond to all enquiries as quickly as possible and appreciate your patience while we process your request.