Privacy Policy

Who We Are

The Duran Shop is operated by:

Information We Collect

Depending on how you use our Site, we may collect the following personal information:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number
• Account information (if you create an account)
• Order history
• Customer service enquiries
• Information you provide when subscribing to newsletters or promotional emails

Payment Information

Payments are processed securely by trusted third-party payment providers, including:

• Stripe
• Apple Pay
• Google Pay

The Duran Shop does not store your payment card details.

Automatically Collected Information

When you visit our Site we may automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Time spent on pages
• Referring website
• Cookies and similar technologies
• Approximate geographic location derived from your IP address

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver products.
• Process payments.
• Process refunds and exchanges.
• Respond to customer enquiries.
• Provide customer support.
• Improve our products and services.
• Improve the performance and security of our website
• Detect fraud and prevent unauthorized transactions.
• Comply with legal obligations.
• Send promotional emails where you have consented or where permitted by applicable law.

Legal Basis for Processing (GDPR)

Where applicable, we process personal information because:

• It is necessary to fulfil a contract with you.
• It is necessary to comply with legal obligations.
• It is necessary for our legitimate business interests.
• You have provided your consent where required.

Cookies

Our Site uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and help us improve our services.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

For further information, please refer to our Cookie Policy.

Order Processing

To fulfil your order, we may share your name, shipping address, email address, and telephone number with our trusted fulfilment, printing, and shipping partners solely for the purpose of processing, producing, and delivering your order.

Marketing Communications

If you subscribe to our newsletter or choose to receive promotional communications, we may send you information about new products, offers and promotions.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at contact@theduranshop.com.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties where necessary to operate our business, including:

• Payment processors
• Shipping and fulfilment providers
• Website hosting providers
• Analytics providers
• Fraud prevention services
• Professional advisers where required
• Government authorities where required by law

These service providers may access personal information only to perform services on our behalf and are required to protect your information.

International Transfers

Because our business serves customers worldwide, your information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we take appropriate safeguards to protect your personal information during international transfers.

Data Retention

We retain personal information only for as long as necessary to:

• fulfil your order;
• provide customer support;
• comply with legal, accounting and tax obligations;
• resolve disputes; and
• enforce our agreements.

When information is no longer required, it is securely deleted, anonymized, or retained where required by applicable law.

Security

We use industry-standard administrative, technical and physical security measures to protect your personal information.

Our Site uses SSL/TLS encryption to protect information transmitted between your browser and our servers.

While we take reasonable measures to protect your information, you are also responsible for maintaining the confidentiality of any account credentials and passwords associated with your account.

Your Privacy Rights

Depending on your country of residence, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict or object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information in a portable format.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at contact@theduranshop.com

Third-Party Websites

Our Site may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children’s Privacy

The Duran Shop is not intended for children under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology or legal requirements.

Any updates will be posted on this page together with the revised “Last Updated” date.

Your continued use of the Site following any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: