Customer Support

Our Customer Support team is here to help with any questions or concerns regarding your order. If you need assistance with returns, refunds, exchanges, damaged or defective items, shipping, or any other order-related issue, please contact us at contact@theduranshop.com.

Please allow up to two (2) business days for a Customer Support representative to respond to your enquiry.

To help us assist you as quickly as possible, please include your order number and a brief description of your issue. We aim to respond to all customer enquiries promptly and provide a resolution as quickly as possible.